Edition 2020-22 (5th)
Save up to $150! This combo contains the Book and Windows versions of the Baggage Reference Manual and the Windows version of the Passenger Services Conference Manual. The BRM is your reference document for baggage operations best practices and policies. By applying these, it will help reduce the number of mishandled bags and related costs as well as increase customer satisfaction in baggage handling. The validity of BRM 5th edition has been extended until May 31, 2022.