Edition 2017-18 (2nd)
Take advantage of this combo deal, for individual customer's only, and save up to US$ 360. There are 3 components: BRM Book, BRM Mobile, and the BRM Windows. For more information on the electronic formats, go to www.iata.org/eLibrary. The new mobile format means you no longer have to worry about installation challenges but also the BRM is now available on smart devices as well as PCs. It also works in offline mode. According to the SITA 2015 Baggage Report, the overall cost of mishandled bags to the industry was US$2.3 billion in 2015 (US$2.09 billion in 2013). Nevertheless, this is a sizable reduction on the US$4.22 billion mishandling cost racked up in 2007. The BRM is designed to provide insight into the key features of baggage operations. It presents potential issues that might occur along a generic baggage chain and over 100 solutions to overcome them based global best practices developed during the IATA Baggage Improvement Program. Topics include: how to set corporate baggage policy, reference source for baggage tracing and claims offices, guidance on reducing mishandled baggage, understanding baggage tag design, chapter 2 from AHM focusing on baggage handling and baggage messages. Check-out the other ways to get the BRM on www.iata.org/brm.