Edition 2020-21 (5th)
This combo contains the Printed (Book), Windows and Mobile versions of the IATA Baggage Reference Manual and save up to $370. The BRM is your reference document for baggage operations best practices and policies. By applying these, it will help reduce the number of mishandled bags and related costs as well as increase customer satisfaction in baggage handling. For more information go either to iata.org/brm. To learn more about Windows and Mobile formats, go to www.iata.org/elibrary.